CCTV Cameras UK - Privacy Returns and T & C's
Trading details
Office:
CCTV Cameras
71 Biddiblack Way
Bideford
Devon
EX39 4AY
Telephone: 0845 519 8759
Registered in England and Wales:
Company Number:
Courier charges
United Kingdom
.01kg .05kg - £5.00
0.5 kg - 1kg - £6.50
1kg -2kg - £10.00
2kg - 10kg - 13.50
Outside UK please call 0845 519 5979 for Shipping price
Our Prices
Our prices are as stated on the site at the time you place your order. If, due to an error or omission, the price published is wrong, CCTV Cameras UK will advise you of the correct price and allow you to change or cancel your order.
Terms and conditions
CCTV Cameras UK provide this site and the products offered under some Terms & Conditions that protect both you and us. By ordering from us, you are agreeing to these Terms & Conditions:
· We reserve the right to change these terms from time to time. If you have purchased from us before and not unsubscribed from contact, we will let you know by e-mail that the terms have changed.
· All transactions undertaken are governed by the law in England & Wales.
· Ownership of goods does not pass to you until we have received payment and despatched the goods.
· The content of this web site is owned under copyright of CCTV Cameras UK. No representation of this material may be undertaken without the express permission from CCTV Cameras UK.
· Other than through our refunds policy, CCTV Cameras offer a no quibble money back guarantee and will offer a full refund within 30 days and repair or replacement for the remainder of the warranty (This does not affect your statutory rights). We cannot guarantee that information provided on the web site or pictures will wholly represent the items received. We will however work to ensure that we provide the clearest pictures and descriptions we can.
· CCTV Cameras UK are only responsible for the content of their web site and cannot be held accountable for anything as a result of a link from the www.cctvcamerasuk.co.uk web site to any 3rd party or the content of their sites.
·
CCTV Cameras UK Returns Policy
As long as your CCTV equipment has not been used and we have been advised within 7 days of receipt, we will happily refund the cost of your purchase.
Unfortunately, we cannot refund the delivery charge unless the return is as a result of an error on our part.
To return your purchase, simply place the item in its original packaging, including the packing note, and follow these 3 steps:
1. Contact us on 0845 519 5979 or email sales@cctvcamerasuk.co.uk.
2. Address the parcel(s) to Returns, CCTV Cameras UK, 71 Biddiblack Way, Biddeford, Devon, EX39 4AY please enclose your details and faults.
3. Please send the parcel and insure it for the value of the packing note. This will protect you in case the parcel gets damaged whilst coming back to us. We cannot be responsible for parcels that do not manage to get back to us. When we receive the parcel, we will check it and refund the amount of the order plus the postage.
Damaged Items
In the unlikely event that your purchase gets to you in a damaged state, please advise us as soon as possible, and within 7 days at the latest and if possible a photograph of the damaged packing would be very helpful.
CCTV Cameras UK - Privacy Policy
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
[(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
[(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
[(c) information that you provide to us for the purpose of registering with us (including Addresses and telephone numbers).
[(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
[(e) any other information that you choose to send to us.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both session cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools Internet Options, Privacy, and selecting Block all cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one.
(3) Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
[(a) administer the website
[(b) improve your browsing experience by personalising the website
[(c) enable your use of the services available on the website
[(d) send to you goods purchased via the website, and supply to you services purchased via the website
[(e) send statements and invoices to you, and collect payments from you
[(f) send you general (non-marketing) commercial communications
[(g) send you email notifications which you have specifically requested
[(h) send to you our newsletter
[(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user
[(j) deal with enquiries and complaints made by or about you relating to the website
[(k) improving customer experiences
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
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We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
All our website financial transactions are handled through our payment services provider, Nochex. You can review the Nochex privacy policy at www.nochex.com. We will share information with Nochex only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
(4) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractor insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling
[(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
Except as provided in this privacy policy, we will not provide your information to third parties.
[(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries other countries which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(6) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to [email] or by post to [postal address].[2]
(12) Data controller
The data controller responsible in respect of the information collected on this website is CCTV Cameras UK.
